Follow Up Representative

NC, CHERRYVILLE - FLEETNET

What You'll Do

Job Description:

We are seeking to fill Follow-up Representative positions in Cherryville, NC. This position is responsible for maintaining contact via phone with repair vendors and customers who are on the road in need of help.

Duties include:

  • Handling all inbound calls
  • Making outbound calls to get updates on open events
  • Keeping customers updated on the event and following instructions per their requirements
  • Entering data information immediately while on the call
  • Making supervisor on duty aware of any delays with the vendors estimated time of arrival or problems with repairs
  • Working with coordinators who dispatch calls when problems arise
  • Working on the open call list to get updates on events
  • Other duties as assigned by your immediate supervisor or other management
Corporate benefits package and competitive pay available.

Minimum Requirements:
  • Good Follow-up skills
  • Computer literate
  • Good typing skills
  • Flexibility with schedule
  • Available to work weekends, nights and holidays

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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