Coordinator

NC, CHERRYVILLE - FLEETNET

What You'll Do

Job Description:

We are seeking to fill Coordinator positions in Cherryville, NC and Fort Smith, AR. As a Coordinator, you'll be responsible for diagnosing roadside breakdowns/issues and walking customers through resolutions.

The Coordinator role will also be responsible for the following duties:
  • Assess and assign open mechanical breakdown events
  • Verify that proper authorization has been obtained to dispatch the event
  • Assign appropriate and nearest repair vendor to make requested repairs
  • Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements
  • Make supervisor on duty aware of any delays with the vendors estimated time of arrival or problems with repairs
  • Work with follow up when problems arise
  • Assist with new inbound event calls as necessary
  • Assist as needed in resolving customer inquires
  • Other duties as assigned by your immediate supervisor or other management
Requirements:
  • Diesel mechanic knowledge is preferred
  • Good customer service skills
  • Ability to work closely with other staff members
  • Good typing skills
  • Flexibility with schedule
  • Work weekends, nights and holidays

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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