Tire Specialist

NC, CHERRYVILLE - FLEETNET

What You'll Do

Job Description:

FleetNet America, Inc., an industry-leading fleet maintenance company, is expanding. Every day, our employees help drivers stranded on the side of the road get back home safely and keep vehicles serviced properly to make sure their products are delivered on time to their customers. Going the extra mile for our customers is what makes FleetNet a great place to work. Skill is getting a truck fixed. Will is doing it on a holiday, in an ice storm.

We are seeking to fill the Tire Specialist positions. This position is responsible for maintaining contact via phone with repair vendors and customers who are on the road in need of help. Duties include:

Duties include:
  • Assess and assigns open events that are tire related or Non-Mechanical
  • Verify that proper authorization has been obtained to dispatch the event
  • Assign appropriate and nearest repair vendor to make requested repairs
  • Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements
  • Make supervisor on duty aware of any delays with the vendors estimated time of arrival or problems with repairs
  • Work with follow up when problems arise
  • Assist with new inbound event calls as necessary
  • Assist as needed in resolving customer inquires
  • Other duties as assigned by your immediate supervisor or other management
Requirements:
  • Strong knowledge and experience with commercial tires; diesel mechanic knowledge a plus
  • Good customer service skills
  • Ability to work closely with other staff members
  • Good typing skills
  • Flexibility with schedule
  • Work weekends, nights and holidays

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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