Account Manager I - Ground Expedite


What You'll Do

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

Wanting to join the ArcBest family  In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Account Manager to join the ArcBest team.

Position: Account Manager

Job Status: Full Time

Department: Sales: Expedited

Job Type: Professional

Location: Chicago

FLSA Status: Exempt

Supervisor: Vice President, Sales Expedited

Travel: 60%

Schedule: Various

Job Code: 1AG1

General Summary:

The primary responsibility of the Account Manager is to expand the presence of ArcBest and the Panther brand within the existing account base as well as introduce new services to potential accounts in the associated region and surrounding markets.

Essential Duties & Responsibilities:

  • Responsible for developing, managing, and sustaining an account base within assigned geographic area.
  • Initiate sales leads by networking, cold-calling prospects, and building strategic relationships as part of a coordinated sales strategy.
  • Generate interest and sell services to current and potential customers.
  • Cross-sell services to established clients.
  • Grow territory in alignment with company goals.
  • Collaborate with the Enterprise Sales Directors and product owners to develop business strategies to maximize margins and increase revenue growth.
  • Collect client data to identify business structure and C-level contacts.
  • Build customer relationships and foster company image.
  • Work with the operational staff to ensure customers' needs and expectations are met.
  • Work within Sales departments to cross sell Enterprise services.
  • Continually improve knowledge of the Company's product and service offerings.
  • 100% utilization of enterprise wide CRM (PACE) for all sales activities, calls, and pipeline.

Required Education, Experience, Certification, Licenses, Registration:

  • Bachelor's degree from an Accredited University
  • 0-2 years? sales experience
  • Limited industry experience
  • Basic understanding of Ground Expedite or 1 year of employment with ArcBest

Knowledge, Skills, & Abilities:

  • Basic industry knowledge of logistics, supply chain, and transportation
  • Have a consultative sales approach with a strong understanding of customer process and supply chain management.
  • Understanding of Microsoft products (MS Excel, MS Word, MS PowerPoint)
  • Excellent communication and presentation skills, both oral and written
  • Business Insight  Displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Customer Service  Responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
  • Professionalism and Ethics  Reacts well under pressure; upholds organizational values; treats people with respect.
  • Strategic Thinking  Analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Motivation Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
  • Dependability  Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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